Privacy Policy

Introduction

Laser247 Gaming Ltd. ("we," "us," or "our") operates the Laser247 platform and is committed to protecting the privacy and security of our users. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you access or use our website, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

Types of Data We Collect

Personal Information

We collect various types of personal information when you register for an account, use our services, or communicate with us. This information is essential for providing our gaming services and ensuring compliance with legal requirements.

• Account Information: Full name, date of birth, email address, phone number, residential address, and username
• Identification Documents: Government-issued ID, passport, driver's license, or other verification documents
• Financial Information: Payment method details, transaction history, deposit and withdrawal records
• Verification Data: Identity verification photos, proof of address documents, and other KYC (Know Your Customer) materials
• Communication Records: Customer support interactions, emails, chat logs, and feedback submissions

Gaming and Usage Data

To provide personalized gaming experiences and improve our services, we collect information about how you interact with our platform.

• Gaming Activity: Games played, betting history, win/loss records, session duration, and gameplay preferences
• Device Information: IP address, device type, operating system, browser version, and unique device identifiers
• Location Data: Geographic location information for regulatory compliance and service optimization
• Website Analytics: Page views, click patterns, time spent on pages, and navigation behavior
• Security Logs: Login attempts, security events, and fraud prevention data

Automatically Collected Information

Some information is collected automatically when you access our services through various tracking technologies and security measures.

• Server logs and access records
• Cookie data and local storage information
• Referral source and marketing campaign data
• Error reports and performance metrics
• Anti-fraud and security monitoring data

How We Use Your Data

Service Provision and Account Management

Your personal information is primarily used to provide, maintain, and improve our gaming services. This includes account creation, identity verification, payment processing, and customer support.

• Creating and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age for regulatory compliance
• Providing customer support and responding to inquiries
• Maintaining game records and transaction history

Legal and Regulatory Compliance

As a licensed gaming operator, we are required to collect and process certain information to comply with anti-money laundering laws, responsible gaming regulations, and other legal obligations.

• Conducting Know Your Customer (KYC) verification procedures
• Monitoring for suspicious activities and fraud prevention
• Reporting to regulatory authorities as required by law
• Implementing responsible gaming measures and self-exclusion programs
• Maintaining records for audit and compliance purposes

Service Improvement and Personalization

We analyze usage patterns and preferences to enhance user experience, develop new features, and provide personalized gaming recommendations.

• Analyzing gaming preferences to recommend relevant games and promotions
• Improving website functionality and user interface design
• Developing new features and gaming products
• Optimizing platform performance and security measures
• Conducting market research and user satisfaction surveys

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences, maintaining your login session, and analyzing website usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, login sessions, and security features
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and provide personalized features
• Marketing Cookies: Used for targeted advertising and promotional communications

Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your gaming experience. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Delete all cookies when closing the browser
• Receive notifications when cookies are being set

Data Sharing and Disclosure

When We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services, comply with legal obligations, or protect our users and platform.

Service Providers and Business Partners

• Payment Processors: Financial institutions and payment service providers for transaction processing
• Identity Verification Services: Third-party verification providers for KYC and AML compliance
• Game Providers: Software developers and content providers for gaming services
• Marketing Partners: Advertising networks and affiliate partners (with your consent)
• Technical Service Providers: Cloud hosting, analytics, and security service providers

Legal and Regulatory Disclosures

We may disclose your information when required by law or in response to legal processes, including:

• Compliance with court orders, subpoenas, or regulatory requests
• Reporting suspicious activities to relevant authorities
• Cooperation with law enforcement investigations
• Protection of our rights, property, and user safety
• Prevention of fraud, money laundering, or other illegal activities

Data Protection and Security Measures

Security Infrastructure

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes both technical and organizational safeguards.

Technical Security Measures

• Encryption: All sensitive data is encrypted using industry-standard AES-256 encryption
• Secure Transmission: SSL/TLS protocols for all data transmission between your device and our servers
• Access Controls: Multi-factor authentication and role-based access restrictions
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Data Backup: Regular encrypted backups stored in secure, geographically distributed locations

Organizational Security Measures

• Employee training programs on data protection and privacy practices
• Background checks and confidentiality agreements for all staff members
• Regular security audits and penetration testing by independent experts
• Incident response procedures for potential security breaches
• Compliance with international security standards and certifications

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account Information: Retained for 5 years after account closure
• Transaction Records: Maintained for 7 years for regulatory compliance
• Communication Logs: Stored for 3 years for customer service purposes
• Marketing Data: Deleted immediately upon opt-out or after 2 years of inactivity

Your Rights and Choices

Data Subject Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection regulations.

Your Privacy Rights Include

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Portability: Receive your personal information in a structured, machine-readable format
• Right to Object: Object to certain types of data processing, including direct marketing
• Right to Restriction: Request limitation of processing under specific conditions

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the information provided in the contact section. We will respond to your request within 30 days and may require identity verification to process your request.

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in promotional emails
• Updating your communication preferences in your account settings
• Contacting our customer support team
• Sending an email to [email protected]

Policy Updates and Contact Information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email, website notice, or other appropriate communication methods.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +1-800-LASER247
• Mail: Laser247 Gaming Ltd., Level 3, Tower Business Centre, Tower Street, Swatar BKR 4013, Malta